Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Question 5

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 7

Where are you located?

Accepted Answer

We are a Boise Idaho based business. Our address is: 3100 N Lakeharbor Lane Boise ID 83703

Question 8

Where is Blue Toad Botanicals?

Accepted Answer

The Blue Toad Botanicals brand has been sold. There are some products that may still be sourced via Joyful Humans. Please share your email with us and a representative will reach out asap. Thank You -

Frequently Asked Questions